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How alxsitogel Handles Your Privacy

This page covers exactly what data we collect when you use your account, how we store it, and what rights you hold over it. Availability of our services depends on local law and eligible regions in Indonesia.

Account data protectedDANA, OVO, GoPay wallet privacyYour rights, clearly statedContact us anytime
alxsitogel How alxsitogel Handles Your Privacy
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Questions about your data, a request to access what we hold, or a deletion request — all of these go through our support team. We aim to respond to privacy-related requests promptly. Reach us through the channel that works best for you.

Live Chat Support Open the live chat on any page of your account dashboard. Our support team handles privacy queries including data access and account deletion requests.
Email Request Send your privacy request by email for a written record. Include your registered account name so we can locate and verify your data correctly.
Account Help Centre Your account settings page includes a privacy and data section where you can review linked wallet details — DANA, OVO, GoPay — and update consent preferences.
DATA HANDLING DETAIL

How We Protect and Manage Your Information

Every part of our data handling — from the moment you link your DANA wallet to the moment you request deletion — is designed to keep your account information secure and within your control. Here is what that looks like in practice.

Cookies and Session Tracking

We use session cookies to keep you logged in and to remember your wallet preferences. You can clear cookies from your browser at any time without losing your account data.

Account Security Measures

Account access is protected by OTP verification sent to your registered number. We do not store your full wallet PIN or GoPay credentials — only a tokenised reference used by the payment processor.

Data Retention and Deletion

We hold transaction records for the period required under applicable Indonesian regulations. Once that period ends, records are anonymised. Account closure requests are processed through our support channel.

Who to Contact for Changes

To update, correct, or request removal of your personal data, contact our support team via live chat or email. Verification of your identity is required before any changes are applied.

Your Privacy Questions, Answered Directly

These are the questions we hear most often about how we handle account data, wallet information, and your rights. If your question is not here, reach us through live chat.

We collect your registration details, device and session data, and the e-wallet information you provide — such as your DANA, OVO, or GoPay account reference — to process transactions and verify your identity.

We share data only with payment processors and fraud-prevention services required to operate your account safely. We do not sell your personal data to advertisers or unrelated third parties.

Submit a data access request through live chat or email. Include your registered account name. We will verify your identity and provide a summary of the data we hold within a reasonable timeframe.

Yes. Contact our support team to initiate account closure and data deletion. Some records may be retained for the period required by applicable Indonesian law before full deletion is completed.

We store only a tokenised payment reference — not your full wallet credentials or PIN. OTP verification protects account login, and we do not have access to your wallet app directly.

This policy applies where our services are available under local law. Access and data handling depend on your eligible region. Players in Makassar and other parts of Indonesia are subject to the same policy terms.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.